Learn how to efficiently create, track, and manage maintenance requests to keep your properties in excellent condition and tenants satisfied.
Urgent issues that require immediate attention:
Emergency requests are prioritized and should be reported immediately by phone or in-app emergency feature.
Issues that need attention within 24-48 hours:
Urgent requests are typically addressed within 1-2 business days.
General maintenance and improvements:
Routine requests are typically scheduled within 1-2 weeks.
Scheduled maintenance to prevent issues:
Preventive maintenance is scheduled quarterly or annually.
• Navigate to Dashboard → Maintenance
• Click "Create New Request" button
• Select the property and unit (if applicable)
• Choose request type and priority level
• Provide a clear, detailed description of the problem
• Include specific location details (room, area, etc.)
• Mention when the issue first occurred
• Note any temporary solutions already attempted
• Upload photos or videos of the issue
• Attach any relevant documents or receipts
• Specify preferred contact method
• Indicate if tenant will be present for access
• Review all information for accuracy
• Submit the request
• Receive confirmation and tracking number
• Monitor progress through the dashboard